Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
+88 (0) 101 0000 000
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Frequently Asked Question

How to migrate Google Drive to Microsoft OneDrive?

Please refer our guidelines regarding data migration from Google Drive to OneDrive.

How to log in to third party Cloud applications using existing Google Account?

Please refer to application provider on how to update the authentication from Google to Microsoft account…

What happen to our Google account after the migration?

The Google services will be discontinued after the migration.

What is the storage size for microsoft OneDrive?

The Google services will be discontinued after the migration.

Can I request more storage in Microsoft OneDrive?

Unfortunately, no.

Can I access the shared file by someone else after migration?

No, the owner needs to reshare the file and give access in Microsoft OneDrive to all the target user.

What is ID Management (IDM)?

Identity management (ID management) is MMU’s process for identifying, authenticating and authorizing individuals or groups of students and staffs to have access to applications, systems or networks by associating user rights and restrictions with established identities.

What applications, system and network can I access using my IDM credential?

Can I use my IDM credential to access WiFi@MMU Student?

Starting from25th October 2021, NICE has implement the integration of WIFI@MMU with MMU IDM. MMU users required to user MMU IDM username and password to connect to WIFI@MMU.

How do I activate my IDM account?

Pre-requisite: You are required to have your Student ID and your own personal e-mail address.


You may follow this step-by-step guide. Alternatively, you may refer to this link for a guideline on how to activate your IDM account.


Step 1: Click this link. You will be directed to this window.


Step 2:      Click “Activate Account” Button.

You will be directed to this window.

Step 3:      Key in your Student ID and Personal E-mail address.

Step 4:      Click “Activate” Button.

Step 5:      A Security Code will be sent to your personal e-mail.

Step 6:      Insert the Security Code obtained.

Step 7:      Insert the Security Question and Answer.

I did not receive my activation code

  1. With reference to Item 4, it is a pre-requisite that you have your own personal e-mail to be able to receive and use the activation code within the stipulated time frame. Using a third party’s e-mail address is highly not recommended as this will disrupt the activation process.
  2. If you’re using @Hotmail, Outlook or Live e-mail, the activation code may have ended up in your “Junk Mail” or “Spam Folder”.

What happens if I am using a third-party’s e-mail to do the activation?

If you have used an e-mail address other than your own to conduct the activation, you are required to update your personal e-mail address in CaMSys.  MMU IDM will register and update new e-mail addresses daily at10.30 am and 4.30 pm.

Once activated, how long I need to wait to access the applications?

Upon successful activation, you can immediately access all applications EXCEPT for MMU student e-mail address.

Please allow 3 hours timeframe to access MMU Student e-mail account.

When will my IDM password expire?

IDM Password is valid for the period of 1 (one) year upon successful activation.  A reminder e-mail will be sent to your student e-mail account 15 days, 10 days and 5 days prior to the expiry date.

How to reset my IDM password upon expiry?

Please follow the Step-By-Step Guideline:

Step 1:      Access IDM SPM by hitting this link ( Login with your current Student ID and password.

You will be directed to this window.

Step 2:      Insert your current password and hit “Continue” button.

You will be directed to this window.

Step 3:      Insert your new password, insert again at “Confirm Password” field.

Hit “Change Password” upon confirmation.

I forgot my password, what should I do?

Pre-requisite: Please get your Security Question and Answer ready.

Please follow the Step-By-Step Guideline:

Step 1:      Access to IDM SPM (

You will be directed to this window

Step 2:      Hit the “Forgotten Password” button.

You will be directed to this window.

Step 3:      Enter your Student ID and hit “Search” button.

You will be directed to this window.

Step 4: Insert your Security Question and Answer. Hit “Check Answers” button.

You will be directed to this window.

Step 5:      Insert your new password and confirm the password. Hit “Change Password” button to complete the process.

I forgot the answer to the Security Question. What should I do?

Kindly e-mail your issue to and provide Student ID for account deactivation.  You are required to re-activate the account using Step-By-Step Guideline in FAQ Number 4.

If I change my student e-mail address password at Gmail, does it reflect at MMU IDM?

No, it does not.

What happens if I key in the wrong password?

The Password field will be locked after 3 failure attempts and will be unlocked after 15 minutes. You may try again using the correct password.

What is MPS

Managed Print Services (MPS) is provided by Fujifilm (FFBI) that manages all aspects of printing devices including printers, scanners, faxes and copiers.

What are the services provided?

1. Device Management

  • Inclusive of Hardware, Software, Support and Maintenance
  • Inclusive of Production Machine
  • Equipped with additional accessories

2. User Management

  • Integrated with Card Reader
  • Integrated with Identity Management (IDM)

3. Software Solution Design

  • Print on Demand
  • Usage Tracking and Monitoring
  • Follow You, Print Anywhere
  • Reporting

4. Comprehensive Services Offering

  • Regional Helpdesk
  • Supplies including toner cartridge and other items

5. Proactive Monitoring

  • Proactive Fault Alert
  • Proactive Consumable Management
  • Automatic Meter Reading

How to use the machine?

MMU User is required either to tap their Smart Card or authenticate using Identity

Management (IDM). The IDM function will be available soon. Kindly ensure MMU desktop/Laptop is connected to MMU Active Directory (AD). Otherwise, please get assistance from your respective Technician.


Please install the Follow-U MPS software. The Quick Guide is available in the MMU Online Portal>>Self Service >>Forms & Guidelines>>Network & Intelligent Campus Ecosystems>>Guidelines

  1.  Cyberjaya – \\
  2.  Melaka – \\

How to use the machine for the Part Timer Staff/Research Officer?

  1. The Faculty’s Manager shall submit ticket in the Service Desk together with list of the Staff (Name, Staff ID, MMU Email Address, Faculty, Duration and MMU Smart Card/Touch n Go Serial Number at the back of the card)
  2. IT Support will create the account
  3. The staff may tap their MMU Smart Card/Touch n Go to access to the machine

What are the available features/functions?

  • Print/Copy/Scan/Fax
  • Booklet Maker (certain machine. Please refer to the location appendix)
  • Mobile Printing

Where is the location of the machine?

Please refer to the appendix for the list of location

How is the Charging Model?

Pay Per Use (PPU).  FFBI will charge MMU according to their usage. There is no RENTAL for the machine.

Will the staff allowed to print/copy/scan at other FFBI machine located in different Department/Faculty. And how the charges will be?

Yes. With the “Follow You, Print Anywhere” feature, Staff may do the printing/copy activities at any FFBI machine in both campuses. Cyberjaya staff should be able to print his job at Cyberjaya and release the job in Melaka Campus by tapping his smart card or authenticate with IDM credential. However the staff should bring own paper to the respective Department/Faculty.

The charging will be tagged to the Faculty/Department which the staff belongs to

Where to get the guideline or user manual?

The quick guide is available in the MMU Intranet under NICE.

Unable to print and encounter the following error “my card is not registered”

Please submit ticket in the Service Desk System. IT Support will assist accordingly. Kindly provide the following detail:

  1. Name
  2. Staff ID
  3. Card Serial Number (at the back of the card)

How to get support for any issue related to MPS

Please submit ticket in the Service Desk System.

  1. First Level Support for Faculty – Respective Faculty’s Technician
  2. First Level Support for Departmental – TMONE Team

How long the document will be available in the server?

The document will be automatically removed once print release done by the user. Otherwise it will be available within 24 hours.

What is eBwise?

eBwise is an official MMU Learning Management System which powered by the latest version, i.e. Moodle 4.3. eBwise promotes adaptive learning; individualized learning paths based on open standards-based architecture.

Student unable to login eBwise.

  • Student needs to use their Microsoft credentials ( to login to eBwise and they need to activate their account before using it.
  • Go to MMU Student Password Management link:
  •  Click on “Active Account” button and follow the instruction given.

Student forgot their eBwise password.

I had registered subjects on CLiC but subjects are not displayed in my eBwise account.

  • Any registered subject or changes on CLiC will be reflected on eBwise within 24 hours.
  • If the subjects are not updated after 24 hours,  kindly lodge your report in Service Desk System

How to upload the banner at eBwise?

  • Kindly lodge your report in Service Desk System.
  • Main menu>> Campus Service Center>> Create Case
  • Kindly be informed that banner size of eBwise is 1500px (width) X 540px (height)

Lecturer unable to login eBwise.

  • Starting from trimester 2 2023/2024 lecturer need to use their Microsoft credentials to login to eBwise.
  • Kindly lodge your report in Service Desk System.

Lecturer not able to view the subject that has been assigned in eBwise.

  • There are a few conditions led to this issue which are:
  • Faculty admin did not assign any subjects to lecturer in CLiC.
  • Subject has been assigned but there is a pending data transfer from CLiC to eBwise.
  • Kindly lodge your report in Service Desk System. 

How can we apply for AV equipment?

Go to the AVS Office, Get Consultation, fill up the form and get approval

Do we need to pay for this services?

No payment is required for internal MMU usage.

We do not know how to use the AV equipment?

AVS Team will show and train on how to operate the equipment.

How do we contact AVS?

By phone or email stated on the contacts section.

What happens if we returned the equipments late?

Penalty will be imposed (as stated in loan form).

What happens if the equipment is lost or faulty?

Users must bare the cost of replacement or repair.

Do we need to request for technical support?

Technical support is for event venues and when required.

When is your IT Resources Access will be disabled?

You will be no longer accessible to MMU IT Resources one (1) month upon your status is changed to inactive. Therefore, you are advised to backup or transfer your email and data accordingly.

How to do the email/data backup?

Who exactly is eligible for a laptop/desktop?

MMU Full Time Staff shall be entitled one set of either laptop or desktop. For Laptop, priority will be given to the Academic staff or Mobile staff who is frequent traveller to support University activities, meeting etc.

What should we do if we lost the laptop?

Should a laptop be found missing/stolen when the staff is off campus, this incident must be reported to the Police Station. The copy of the Police’s report must be submitted to the Security Department and NICE.

What should we do if the laptop faulty?

The staff is responsible to replace the missing/stolen/damages due to negligence including its accessories with a similar type or other types approved by NICE.

Where should I reported if the desktop/laptop having an issue?

For Faculties – report to the respective Faculty’s Tech
For Non Faculties – submit ticket to IT.

What If I resign or transfer to other dept/fac?

A staff member who is allocated with the desktop/laptop shall return the complete set in good and working condition to their respective cost centre before his/her service end or transferred to another cost centre.

Where to access and how to access to Microsoft O365?

You may access to Microsoft 365 at Microsoft Portal ( by using:

Email Password
Staff Example IDM Password
Student Example or (March 2024 Intake onwards)

Is Microsoft 365 free for MMU students?

Yes, Microsoft 365 is free for MMU staff and student.

What is the benefit of Microsoft O365?

With Office, you can get things done from virtually anywhere. You can access, share, and co-author documents with Office integrating with OneDrive and SharePoint. You can also download the Office Mobile app to help you access everything you need to work seamlessly from nearly any device while you are on the move.

How many people can use a Microsoft O365 subscription?

Microsoft 365 account can be used by one person only. However, you can install Office on all your devices and sign in to Office on five devices at the same time. This includes any combination of PCs, MACs, tablets, and phones.

What is the default OneDrive storage space?

Every staff and student are entitled for 1 TB of OneDrive to store their documents.

How to install Microsoft O365?

You may refer to the guideline available at NICE portal to install Microsoft 365 :

How to install Microsoft Teams?

You may refer to the guideline available at NICE portal to install Microsoft Teams :

I am unable to find a product key to input into my computer to receive Windows 10 Enterprise.

With the subscription of Microsoft 365, there is NO product key for activation. Microsoft 365 is a new offering from Microsoft that combines Windows 10 with Office 365, and Enterprise Mobility and Security (EMS).


To install Windows 10, you need to login to Microsoft Portal ( then check out the Microsoft 365 deployment advisor. For Windows 10 deployment, Microsoft 365 includes this fantastic deployment advisor that can walk you through the entire process of deploying Windows 10.

I need the Power BI Pro version license since it can publish and share using mobile app.

We regret to inform you that Power BI Pro is under a separate license.

I have tried to sign in to Office 365, however it shown a pop-up message mentioned the username may be incorrect.

You most probably just activated your IDM Account. Therefore, it will take some time for the administrator to activate the Microsoft Account for you.

How do I know if my PC or MAC can run Microsoft O365?

Microsoft 365 is compatible with PC, MAC, Android, and iOS. Try to refer to system requirements for compatible versions of your devices, and for other feature requirements.

What is Microsoft Teams for Education?

Microsoft Teams is a digital hub that brings conversations, content, and apps together in one place. Educators can create collaborative classrooms, connect in professional learning communities, and communicate with school staff – all from a single experience in Office 365 Education.

How many participants can join in Microsoft teams meeting?

The maximum number of participants is 1,000 of people in one Teams meeting. This goes regardless of application (web or desktop) or whether the attendees are MMU staff/students or guests.

What is the capacity of a Microsoft Teams live event?

The Microsoft Teams live event can support for up to 20,000 attendees. 50 events can be hosted by MMU staff/students simultaneously. The event duration is 16 hours per broadcast.

When I want to activate Microsoft Office in my laptop, I receive the error message which states that “Sorry, another account from your organization is already signed in on this computer”.

You need to remove the cached credentials in the Credentials Manager. This is the best way to remove all logged in accounts. Besides, you need to make sure to remove the account under Access Work or School as well. After that, restart your laptop and log on to the OS again.


To remove the cached credentials in the Credentials Manager, please follow these steps:

  1. Open the Control Panel, and then click Credentials Manager.
  2. Under Generic Credentials, locate the account that you want to remove, and then click Remove.


To remove the account under Access Work or School, please follow these steps:

  1. From Windows, go to Setting (the gear icon) > Accounts > Access work or School
  2. Make sure to select all available accounts and disconnect/remove them.


If after removed cached Microsoft account by follow the steps above, the problem still persists, please try to perform the following steps:

  1. Open CMD as Administrator.
  2. Run ‘dsregcmd /debug /leave’.
  3. Restart the PC and try again.

Do You Have Any Question?

E-mail you question to